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Returns and refunds

Returns and refunds.

How to return a unit or cancel a voucher, and what you can expect from us.

Last updated: 6 October 2026

1. Changed your mind (cooling-off)

Because you buy from us online, you may cancel your order without giving a reason within 7 days of receiving the goods, as provided in section 44 of the Electronic Communications and Transactions Act 25 of 2002.

  • The unit must be uninstalled, unused and in its original packaging with all accessories and the install kit.
  • The installation voucher for that unit must not have been redeemed.
  • You are responsible for the direct cost of returning the goods.

We refund the full amount you paid within 30 days of the cancellation.

2. Faulty or defective goods

If a unit is defective or not fit for its purpose, you may return it within 6 months of delivery under section 56 of the Consumer Protection Act 68 of 2008. You may choose a repair, a replacement or a refund, and we carry the cost of collection.

We may have the unit inspected by an accredited technician to confirm the fault. This does not apply where the fault was caused by misuse, incorrect installation by a non-verified installer, or damage after delivery. After 6 months, the warranty applies.

3. Damaged or incorrect on delivery

Check the box when it arrives. If the packaging is damaged, note this on the courier’s delivery document. Tell us within [2] business days of delivery if the unit is damaged or is not the model you ordered, and send photos. We will collect it and replace or refund it at no cost to you.

4. Installation vouchers

  • The installation voucher is part of the unit purchase and cannot be returned or refunded separately.
  • If you return a unit, its voucher is cancelled.
  • Once a voucher has been redeemed the installation has been carried out, so the change-of-mind return in section 1 no longer applies. Your rights for defective goods are not affected.

5. Service vouchers and plans

  • An unredeemed service voucher or 3-year service plan can be cancelled for a full refund within 7 days of purchase.
  • After that, unredeemed vouchers remain valid for their stated period and can be transferred to another address or unit.
  • A redeemed service voucher is not refundable. If you are unhappy with a service, contact us and we will arrange for the work to be checked.

6. How to return

  1. Email info@afri-airwaves.com with your order number, the unit serial number and the reason for the return.
  2. We reply with a return reference and collection or drop-off instructions.
  3. Pack the unit in its original box with all accessories.

7. Refunds

Refunds are paid to the original payment method. Once we have received and checked the return, refunds are normally processed within [7] business days, and in all cases within the periods required by law.

Questions?

Email info@afri-airwaves.com or use the contact form.